Beyond Mobile Service
The Field Service App for Business Central
The best field service app for Business Central is the one nobody talks about any more. Your technicians are professionals at the machine, not data entry clerks – and their tools should feel that way. Accept the job, start travel time, scan the machine, book spare parts, collect the signature: all on the device that is already in their pocket. And all of it ends up where it belongs – in Business Central.
From job to invoice: the Business Central field service app
Directly connected
No middle layer, no reconciliation with third-party systems. Business Central talks to the app directly.
Documented along the way
Times run with start and stop, tasks are dictated. The report is written while the work happens.
Ready to invoice
The moment your technician closes the job, billing can start back at the office.
What happens in the field, the office knows right away
Between the yard and accounting there is usually a day full of follow-up questions. Here it is a few seconds of transfer time.
Spare parts are on their way before anyone asks
As soon as your technician works on the order, you see times, materials and photos in Business Central. If a part is missing, it is already on the road instead of the job standing still.
End of shift means end of shift
No catching up at the kitchen table, no guesswork in accounting. Your invoice can go out the same day.
Everything stays on the digital work order
Problem description, solution description, internal notes, photos and PDFs stay attached to the work order – even when someone asks about it two years later.
No signal? No problem.
Down in the machine room without reception, the app simply keeps working. Whatever is created offline moves to Business Central as soon as the connection is back – and the technician sees what arrived.
The technician app for the whole working day
From the morning job list to the signature in the afternoon – these are the tools your technicians have in hand every day.
The right job in two taps
Predefined filters for Today, This week, This month and Unassigned – one tap and the list shows exactly what matters right now. Plus filters on resource number and planned times, and search across reference, machine and customer.
Speak instead of type
Your technicians dictate what was done at the machine straight into the device using speech recognition. The result is a proper description of the work instead of three hastily typed keywords.
Times that add up
Work and travel time with start and stop, breaks included. Corrections happen right on the device – while the memory is still fresh.
Scan the nameplate instead of searching for it
Barcode and QR code for serial and item numbers, with a flashlight for dark machine rooms. One scan and the right machine is open. If no order exists for it yet, it is created straight from the scan.
The machine knows its own history
Manufacturer, model, type, serial number and all attributes of the service item are available on site. Customer address, delivery address and contacts too – call, email or start navigation without leaving the app.
The signature that saves the discussion
Before moving on to the next appointment, the customer reviews in the app what was done and signs off with a finger on the smartphone. Binding and transparent right to the end.
Your master data, your accounts
Service order types, order types and repair status come from your tenant, not from a second list to maintain. Sign-in runs through OAuth2 with Microsoft Entra ID – the same accounts, the same permissions, no additional user directory.
German or English, whatever the technician prefers
The app and the Business Central extension speak both languages. Switching happens in the app – no ticket to the administrator required.
Beyond Mobile Service pricing
Rolling out Mobile Service to your technicians
Whether you need middleware, what happens with no signal, which licence your technicians need and how the customer signs.
Do we need middleware or a sync service?
No. The app talks to your tenant directly through a dedicated Business Central API. There is no intermediate database and no reconciliation with a third-party system – and therefore no place where data can drift apart.
What happens when the network drops out in the field?
The app stores supported changes locally and openly shows which operations are still pending. Your technician can trigger synchronization again and sees whether Business Central accepted or rejected a change.
Is there a Business Central field service app for Android and iOS?
Yes. Beyond Mobile Service runs as a technician app on Android and iOS – on the device your people are carrying anyway. On top of that comes the extension for Microsoft Dynamics 365 Business Central, which provides the product-specific API.
Which Business Central license do our technicians need?
A Device User License in Business Central is enough for working with the technician app. Your technicians do not need a full Essentials or Premium license – they report their jobs back from the device they are carrying anyway.
How does the customer sign the digital work order?
Your technician opens the work order in the app, enters the customer's contact and lets them sign with a finger on the screen. If the customer wants to sign again, the technician deletes the signature and captures a new one.
Let's talk about your service process
How your technicians work today, what is already in Business Central and where things get stuck day to day – we look at all of it together before the first app lands on a device.
Discuss your service process
Works well together
Related apps for Business Central
Business Central service management: copy service orders with one click, document issues in free-text fields and manage service items with images.
Service time tracking in Business Central: technicians clock on to the work order at a terminal, and the time lands on the order with its surcharges.
Business Central checklists for commissioning, maintenance, repair and quality checks – on the document itself, with measurements and a PDF report.
Beyond Mobile Service
Try Mobile Service free for 30 days
Install Beyond Mobile Service from Microsoft Marketplace and spend 30 days finding out how a service call feels when the paperwork happens along the way.