Beyond Mobile Service
The best service software is the one nobody talks about any more. Your technicians are professionals at the machine, not data entry clerks – and their tools should feel that way. Accept the job, start travel time, scan the machine, book spare parts, collect the signature: all on the device that is already in their pocket. And all of it ends up where it belongs – in Business Central.
What makes this app different
Directly connected
No middle layer, no reconciliation with third-party systems. Business Central talks to the app directly.
Documented along the way
Times run with start and stop, tasks are dictated. The report is written while the work happens.
Ready to invoice
The moment your technician closes the job, billing can start back at the office.
What happens in the field, the office knows right away
Between the yard and accounting there is usually a day full of follow-up questions. Here it is a few seconds of transfer time.
Spare parts are on their way before anyone asks
As soon as your technician works on the order, you see times, materials and photos in Business Central. If a part is missing, it is already on the road instead of the job standing still.
End of shift means end of shift
No catching up at the kitchen table, no guesswork in accounting. Your invoice can go out the same day.
Traceable from start to finish
Problem description, solution description, internal notes, photos and PDFs stay attached to the work order – even when someone asks about it two years later.
No signal? No problem.
Down in the machine room without reception, the app simply keeps working. Whatever is created offline moves to Business Central as soon as the connection is back – and the technician sees what arrived.
Everything that matters on site
From the morning job list to the signature in the afternoon – these are the tools your technicians have in hand every day.
The right job in two taps
Predefined filters for Today, This week, This month and Unassigned – one tap and the list shows exactly what matters right now. Plus filters on resource number and planned times, and search across reference, machine and customer.
Speak instead of type
Your technicians dictate what was done at the machine straight into the device using speech recognition. The result is a proper description of the work instead of three hastily typed keywords.
Times that add up
Work and travel time with start and stop, breaks included. Corrections happen right on the device – while the memory is still fresh.
Scan the nameplate instead of searching for it
Barcode and QR code for serial and item numbers, with a flashlight for dark machine rooms. One scan and the right machine is open. If no order exists for it yet, it is created straight from the scan.
Pricing Plans
Frequently asked questions
What customers really want to know before rolling it out – short and without the marketing haze.
Do we need middleware or a sync service? ▼
No. The app talks to your tenant directly through a dedicated Business Central API. There is no intermediate database and no reconciliation with a third-party system – and therefore no place where data can drift apart.
What happens when the network drops out in the field? ▼
The app stores supported changes locally and openly shows which operations are still pending. Your technician can trigger synchronization again and sees whether Business Central accepted or rejected a change.
Which devices and systems are involved? ▼
The technician app is available for Android and iOS – for the device your people are carrying anyway. On top of that comes the extension for Microsoft Dynamics 365 Business Central, which provides the product-specific API.
Which Business Central license do our technicians need? ▼
A Device User License in Business Central is enough for working with the technician app. Your technicians do not need a full Essentials or Premium license – they report their jobs back from the device they are carrying anyway.
Let's talk about your service process
How your technicians work today, what is already in Business Central and where things get stuck day to day – we look at all of it together before the first app lands on a device.
Discuss your service process
Works well together
These apps play together in service
Beyond Mobile Service
Give your technicians the tools they deserve
Experience for 30 days how a service call feels when the documentation simply happens along the way.