Beyond Service Time Tracking
Between the hour a technician worked and the line a customer pays for, most service businesses still have a paper slip, a spreadsheet and a phone call at month end. Beyond Service Time Tracking closes that gap inside Business Central. The technician signs in at the terminal – scan a badge or tap a name – picks the work order and starts the clock; the terminal shows what is still running, and the previous job stops when the next one begins. Every stamp then appears in the time list with its start, end, duration, technician and document, and it can be corrected, split, or moved to a different work order. From the work schedule the app derives the work-time factors – evening from six, the night, Saturday, Sunday – and subtracts the recorded break. One click on Transfer Time turns all of it into service lines carrying quantity, break quantity and factor. Those fields survive posting: they are still there on the service shipment line and on the posted invoice line, and every recorded time knows which document invoiced it.
Three things that decide it
Technicians never touch Business Central
The terminal is one page with four steps: sign in, pick the job, start, stop. Signing in means scanning a badge or tapping a name, plus a PIN. Nobody standing in a yard needs training for that.
The setup calculates the surcharges
Evening, night, Saturday, Sunday: you define time windows with a factor, and the app splits every stamp accordingly and reports the parts separately. Anything outside a window runs at factor one – nobody has to work it out.
The time stays with the document
Transferred time becomes a service line carrying the PDA flag, work type, quantity, break quantity and work-time factor. After posting, the same fields are on the shipment and on the invoice.
What changes day to day
Six things that run differently once it is in place.
Month end stops being a paper hunt
What was clocked is on the order. Whether a job took four hours or six is answered by the time list rather than by memory.
Travel time costs what travel time costs
Work type mapping puts travel on its own resource at its own rate – same technician, same stamp, a different line on the invoice.
Breaks show up before an audit finds them
A break has to fall inside the recorded time, and past a time you choose a work order cannot be closed without one.
Nothing goes out twice
Every recorded time carries the document that invoiced it, and anything non-invoiceable is marked as such instead of quietly going missing.
Dispatchers can see the week
The time overview puts attendance against working time per technician by day, week or month – with a utilisation threshold you set yourself.
Corrections need no reposting
Start and end time, quantity, line number and work order can all be changed, and a time can be split as long as it has not been transferred.
What the app does
Eight areas, each configurable on its own.
A terminal for the technician
Sign in by badge scan or from the user list, with a PIN. Then: work orders in progress, start a job, finish a job, and optionally the day's total right after signing in.
Recorded times
Every stamp with start, end, total duration, hours, quantity, technician, document and status. Edit, split, or move it to another work order or line.
Work schedule and surcharges
Time windows per weekday, each with a factor. The test pane shows how a real recorded time breaks down into factors and break before anything is posted.
Break times
Recorded per technician and day, with a time from which they are checked, and an individual break rule per login for anyone who works differently.
Pricing Plans
Frequently asked questions
Three ways in – setup, technicians, invoicing.
We use the app ourselves
As a service provider, we actively optimize Service Time Tracking. Let us share best practices and learn from each other.
Start the conversation
Compatible with
Pairs well with
Drag service orders onto your technicians – with the same resources, service items and orders you already work with. No second system, no second login.
Capture times, materials, photos and signatures right on the service order – on Android and iOS, no middleware, directly in Business Central.
Marketplace
Recorded time that finds its own way onto the invoice
A terminal for the technician, surcharges from the setup, a transfer into the service order – all inside Business Central.