Beyond Scheduler
A Dispatch Board for Service Orders in Business Central
Beyond Scheduler is the dispatch board for your service orders in Business Central – not an island beside it, but part of it. The board reads your resources, service items and service orders directly, so a bar you move is an order that has changed. You choose between two drawings of the same data: the planner, which puts your technicians in rows and runs time to the right, and the calendar, which stands them side by side. Technicians are sorted by resource group, and a saved filter per branch shows you your own people rather than the department next door. A bar takes its colour from the service order type and the stripe beside it from the repair status, so you can read the board before you read a word of it. And what you can see, you can act on: copy a job, hand it to somebody else, unassign it, or turn it into a worksheet without ever leaving the board.
A dispatch board that runs on your Business Central data
No second system
The board works on your Business Central data. What you move here is in the service order immediately — no interface, no overnight sync.
Your branches, your view
Technicians grouped by resource group, one filter per branch, and every dispatcher opens the view they actually need.
An emergency looks different from a service visit
The bar takes the colour of the service order type, the stripe that of the repair status. You know the job before you read it.
Service scheduling without leaving Business Central
An emergency comes in, a technician calls in sick, a customer moves an appointment. On the board that is one dragged bar. The order knows at once, so does the worksheet, and nobody has to phone anybody to find out who is where.
Fewer phone calls
Who is where, and when, is on the board rather than on the phone.
Nothing to reconcile
One set of data. No export, no import, no second version of the truth.
Faster to replan
Drag a bar instead of finding, opening, editing and saving an order.
Load at a glance
From an hourly grid to a whole year, one click apart.
For rental and production too
Service orders are the default. Rental orders, on-call duty or production run on the same board with a configuration we set up for you.
Set up technician scheduling the way your dispatchers work
Beyond Scheduler doesn't ship one fixed view; it ships the parts: time scales, row layout, bar text, working hours, colours and filters. Most of it lives on a single page, Scheduler Setup.
Two views, the same data
The planner keeps your technicians in rows and runs time to the right. The calendar stands them side by side, the way a diary does. One click between them — the same orders, two points of view.
Ten time scales
Hours, days, week, two weeks, months and year in the planner; day, work week, week and month in the calendar. From the quarter-hour grid of one day to the load of a whole year, without changing screens.
Your own time scale through an AL interface
If none of them fits, another one is added: cell duration, grouping and header rows come from an AL interface. What gets extended here is an interface — not a fork and not a workaround.
The backlog beside the board
Open orders sit on the left, filtered like the board itself. From there you drag a job onto the technician and the hour that suit it.
Five ways to order the rows
The resource group as a column in the row header, optionally with the resource type — or as a collapsible tree that gathers the technicians of one branch. Or not at all, if your board is better without.
Four lines of text on every bar
Each line comes from a table and field number of your choosing. In these screenshots: fault text, customer, order type, order number — on your board, whatever your dispatchers need.
Your working day, not the calendar day
A start and an end hour decide what is drawn; weekends and non-business days can be shown or hidden. A board that draws the night hours spends four fifths of its width on time nobody works.
Colours for order type and repair status
Every service order type and every repair status carries a hex colour. The bar takes one, the stripe along its edge the other — you see the emergency call-out before you read it.
Saved filters per branch and user
Header, line and resource filters, saved as a named view — one per branch, one across all of them. Plus a default filter per user, so every dispatcher starts where they work.
Right-click a job
Convert to worksheet, copy, unassign. Three ways to change an assignment without finding the order, opening it and saving it.
Click on free time
A click on an empty slot opens whatever you configured for it — by default the list of open service item lines. Select the range and right-click instead, and you are offered a note, a worksheet, or paste.
Holidays and jobs shared by several technicians
Public holidays, shutdowns and blocked times per technician come from the base calendar Business Central already keeps. When several technicians work on one order, an arrow links their jobs, so moving one does not quietly strand the other.
Beyond Scheduler pricing
Set up Beyond Scheduler
The documentation walks you through setup, scheduling and filters. And if you would rather ask somebody: we are here.
How do I set up the dispatch board in Business Central?
On the Scheduler Setup page you choose the configuration, decide what a click on free time creates and pick the text lines on each bar. Colours go on the service order types and repair statuses.
How do I schedule service orders in Business Central with drag and drop?
Drag the open order from the backlog beside the board onto the technician and the hour that suit it. What you move is in the service order at the same moment.
How do I set up filters for my dispatchers?
Create order and resource filters and set one combination as the default per user. Every dispatcher then opens the board with their own technicians.
Let's talk about your dispatching
We build software that adapts to you – not the other way around. Because we believe technology is only powerful when it empowers people.
Shall we talk about what you have in mind?
The Extensions
Related apps for Business Central
Business Central service management: copy service orders with one click, document issues in free-text fields and manage service items with images.
The field service app for Business Central: capture times, materials, photos and signatures on the service order – on Android and iOS, with no middleware.
Service time tracking in Business Central: technicians clock on to the work order at a terminal, and the time lands on the order with its surcharges.
Marketplace
Try Beyond Scheduler yourself
Install Beyond Scheduler from Microsoft Marketplace in your sandbox and drag the first order onto a technician. Thirty days, the full feature set, no strings.